Have A Question You Need Answered?

You're in the right place. Feel free to scroll down this page to learn more. Email us. Phone us. We're here all week to help you and have under 24 hour response times.

Email: support@yencommerce.com
Phone: +1-307-776-3072

Below you'll find all the answers to common questions about billing, the program, how to contact us, how to access the program, how to join and more.

Our Products & Courses

eCommerce Navigator

YenCommerce Navigator is our flagship course. It teaches everything from advertising, copywriting, conversion rate optimization to product sourcing and development. It's a one-stop shop to becoming an expert eCommerce marketer.

The 8-Figure Marketer Memos

Weekly reports outlining the most up-to-date strategies, insights & models we are using to grow a profitable, enjoyable eCommerce business… delivered straight to your inbox each week.

More To Come...

The team at YenCommerce is currently developing more courses. We spend a lot of time, energy, research and money into developing these; we promise the wait will be worth it. In the meanwhile, if you have an idea, feel free to email us!

Frequently Asked Questions

Why Did I Get Charged?

You, or someone in your family, purchased one of our products. If it was you, well… you probably remember doing so. If it wasn’t you, then please ask your son or husband (yes, this happens more often than you might think).

But I See Multiple Charges?

Ok, so it sounds like you bought a bundle or multiple of our products. We try to be VERY clear about these. But hey, if you didn’t mean to pay for a bundle or multiple products, then no worries – we’ll get you taken care of – all you’ve got to do is submit a refund to our support email above!

What Is Your Refund Policy?

If you’re not happy with your purchase, you get your money back, simple as that. And we’ll honor that for 90 days from the original date of your purchase. Simply put, we don’t want your money if you don’t find value in our stuff.

How Does This Work Exactly?

Once you purchase one of our programs, you'll instantly receive an email confirming your purchase and the details to access your content. All our emails have the "Items in Your Order" subject line. Or, just contact us if you still haven't recieved your access yet.

But Seriously, Someone Stole My Card And Bought Your Stuff…

In that case, yes, contact your bank. But please contact us too. We take fraud very seriously – it hurts our business and it’s just not cool – and we work with our banking partners to help track down credit card thieves.

How Do I Access The Training Portal, Community & Content?

The Private & Training Portal

All of our courses listed above are delivered to our secure membership website, which is located at https://www.skool.com/ecomincubator. Your login is the email address you used when you made a purchase. And your unique password was sent to you in an email called “YenCommerce Skool Invitation.”

YenCommerce Is An Education Platform For eCommerce Entrepreneurs

YenCommerce was created to help eCommerce entrepreneurs learn high value skills, mental models and systems so that they can build a business that serves customers, and that they can be proud of.

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7316 152C Ave, Edmonton, Alberta, Canada T5C3M8